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Player’s profits weren’t put in account.

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She got contacted the fresh casino’s support team however, did not found obvious answers and you will suspected your gambling establishment are intentionally postponing the new resolution of your own topic. The gamer got given the necessary information to the Complaints People. The new gambling enterprise got accepted to help you a system mistake and that invited the fresh athlete in order to put over her limit and you may stated that the situation had been corrected. They’d refunded three hundred Euros to your user, which had been the total amount she had placed on the day she exceeded their limit. Although not, the ball player had insisted for the a full refund of the many deposits made not in the restrict.

The gamer failed to provide any extra guidance, which means that we were forced to reject the brand new criticism because the unjustified. The player approved it solution and you will asked the brand new bond as signed. The player away from Bavaria struggled which have gaming dependency together with requested the fresh casino to close off its account, but acquired no impulse.

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